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Xero Assistance Programme (XAP)

Late last year in response to the results of the 2019 Small Business Wellbeing Report, Xero extended the Xero Assistance Programme (XAP) pilot for 12 months, enabling more Kiwis to access the service. 

New Zealand has critical mental health statistics to address as a country. For many people their workplace can play a central role in building their resilience and positive mental wellbeing. The research shows that a concerning number of business owners question if it’s their place to be involved in their employees’ wellbeing. It absolutely is. Two out of every five small business leaders don’t feel responsible for their team’s wellbeing. Looking after wellbeing is not only the right thing to do for our people and ourselves, but also the right thing to do for our businesses. 

Shaun Robinson, CE of the Mental Health Foundation echoes this, “Building mentally well workplaces is about adapting the tools businesses already have and integrating a mental wellbeing focus to work that is already underway.

 “There is no one-size-fits-all approach to creating a positive work environment and you don’t need to reinvent the wheel. Allowing flexible hours, open door policies and facilitating opportunities for team members to build connections with one another are very powerful and simple ways to build positive work environments and boost employee wellbeing,” says Robinson.  

Supporting New Zealand’s small businesses

To step up and help small business owners, we’re extending our Xero Assistance Programme (XAP) pilot to reach more Kiwis. We’re offering XAP to all our starter, standard and premium subscribers, as well as all our accountant and bookkeeping partners for an additional 12 months. We’re thrilled that this service will provide free and confidential wellbeing support to approximately 850,000 New Zealand small business owners, their employees and families. The service is available through Xero’s own provider, Benestar. Users will have access to face-to-face, telephone, live chat and online counselling, as well as the Benehub and Benestar app.

For many business owners part of the problem is that they don’t know where to start. We hope employers will start by using XAP and other employee assistance programmes as a preventative measure for support, rather than just directing people to these services when they are in crisis. This is one of the ways business owners can make a sizeable impact on mental wellness in the country.

To use the service:

  • Free phone 0800 360 364 and use the access code XEROCUSTNZ
  • Access online at

For more information on the Xero Assistance Programme check out the website to find FAQs and log in details, or email

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